Skills:
- Customer service
- Application / system support
- First point of IT contact:
- 1st level helpdesk
- 2nd / 3rd level helpdesk
- Adhere to QA policies
- User management
- Train endusers
- Use diagnostic tools / resources
- Server management
- Sec...
Technical Writer
Communications
Document Management
HTML
Leadership
Microsoft Office
Microsoft Visio
Reporting
Six Sigma
Stakeholder Engagement
and 3 other skills
Skills:
- Team Leader
- Creating Documentation
- Requirement Gathering
- Performance Management
- Monitoring legal and compliance requirements
- Scoping and assigning work
- Comms management, drafting, approval process and reconciliation