Skills:

• Customer service
• Application / system support
• First point of IT contact:
• 1st level helpdesk
• 2nd / 3rd level helpdesk
• Adhere to QA policies
• User management
• Train endusers
• Use diagnostic tools / resources
• Server management
• Security / firewalls
• Agile, Waterfall methodology
• ITIL methodology
• IP configuration
• Network administration
• Hardware support
• System / application testing
• Action enduser change requests
• Support development teams
• Wireless systems management
• Audio visual set up / suppor
• Cloud storage administration