IT professional with over nine years of experience in systems engineering, Windows administration, enterprise infrastructure, Microsoft 365, Level 1-3 technical support, desktop support and service desk operations. Proven ability to deliver infrastructure projects for diverse clients including government, banking, telecommunications, education, manufacturing and hospitality sectors. Expertise in supporting Active Directory, Windows Server, Exchange Hybrid, Microsoft Entra ID, VMware, Hyper-V, enterprise storage, backup, offsite recovery, disaster recovery, endpoint management and security platforms. Recognized for structured troubleshooting, customer service, infrastructure delivery, vendor coordination, technical documentation and reliable support of business-critical services. Possesses strong skills in automation using PowerShell and experience with various RMM and Service Management tools. Holds certifications including MCP, Cisco Networking Academy certifications, Arcserve UDP Boot Camp and Lenovo Data Center Group server training.