This candidate is an IT professional with a Master of Cybersecurity and hands-on experience supporting Windows and Linux environments, Active Directory, Microsoft 365, and end-user infrastructure. They have experience in troubleshooting, hardware provisioning, and infrastructure monitoring. They are seeking a Level 1 / Level 2 IT Support role where they can resolve user issues efficiently, support day-to-day operations, and contribute a security-aware mindset to the service desk. Their strengths include clear communication, methodical problem-solving, and a reliable, collaborative approach. They have experience with various operating systems, end-user support tools, endpoint and infrastructure management, networking technologies, ticketing and process management, scripting and automation, and security awareness principles. They hold several certifications including Offensive Security Certified Professional+, Certified Penetration Testing Specialist, Certified Azure Red Team Expert, Junior Penetration Tester, Cisco SCOR, and ITIL Foundations (in progress). They have experience in teaching, systems administration, and software engineering roles.