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Service Desk Manager

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About Me

Skills:

  • People management and motivation
  • Experienced, with advanced technical knowledge: Level 1 and 2 Support Stakeholder engagement
  • Fostering a customer centric approach
  • Analysing and leveraging data – making numbers tell a story
  • Training and developing teams (qualified workplace trainer and assessor) Communicating effectively across all levels
  • Collaborating cross functionally
  • Managing multiple competing Service Level Agreements
  • Individual performance management, KPIs, coaching and mentoring Major incident management
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