Core Competencies:

Service Delivery

• Ability to develop and managing the appropriate customer contract relationships relating to day-to-day operations while managing client expectations in conjunction with the account management team
• Day-to-day management of contracted service level agreements, acting as a delivery escalation point around priorities and problems ensuring resolution to client issues and concerns
• Working closely with the Customers to identify business requirements, and define service requirements for new products and services.

Project Management

• Provides end to end project management utilising multiple methodologies to maximise control and flexibility
• Proactively reviews assumptions and risks to minimise and mitigate any impact on the project or programmes deliverables
• Engages and informs stakeholders of progress against key deliverables through various focused communications forums.

Major Achievements

• Completed a high visibility project to tight timeframes and within budget and scope providing the Government with an automated delivery system for new hardware to over 80 agencies within the Singapore Government
• This new system allows a central location to purchase short term hardware for a specific time frame to increase or decrease the numbers of devices available to them
• Facilitated all activities relating to the project including suppliers, service/ business teams as well as the customer.
• Initiated a Six Sigma project to identify, transform and implement changes to close gaps within the management
• information processes used to invoice customers enabling settlements of multi-million pound billing queries
• Ensured that all stakeholders’ inputs were managed to allow easy and efficient implementation of the new processes, documentation and work flows within the business
• Key contact for implementing changes which lead to a dramatic decrease of over 100K per year in financial output.

Process Methodologies Studied: SSADM, Prince, Prince 2, Six Sigma White and Green Belt, ITIL and SOX

Applications: MS Access, MS Project, MS Project Server, Select, Word, PowerPoint, Excel, Explorer, NetMeeting, Outlook, Lotus Notes, WebEx, Visual Basics, SQL, Server 7, Visio, Remedy, Install Shield, OVSD, HP Openview, Citrix, Brio, eRoom, SAP, SharePoint, Connect Wise and Service Now.