Skills:
- Customer service
- Application / system support
- First point of IT contact:
- 1st level helpdesk
- 2nd / 3rd level helpdesk
- Adhere to QA policies
- User management
- Train endusers
- Use diagnostic tools / resources
- Server management
- Sec...
IT Project Manager
.NET
Agile
Business Process Management
CSS
Customer Relationship Management
Data Management
Document Management
HTML
ITIL
Incident Management
Infrastructure Management
Java
Java EE
Jira
Leadership
and 22 other skills
Technical Skills:
- .NET, COM in multi-tier web-based or service-oriented systems
- JEE/J2EE in multi-tier web-based systems
- HTML, CSS , XML, XPath, XSLT, SOAP, JSON, REST, Ajax, JQuery
- EMC Documentum, HP TRIM, ISYS
- TIBCO iProcess, EMC Document...
