Technical Skills:
Operating Systems
- Microsoft Windows (7, 8, Server 2008/R2, Server 2012)
- Linux Ubuntu
Databases
- MySQL
- MS Access
- Oracle
Programming Languages
- Java
- D/HTML
- CSS
- CakePHP
- XML
- SQL
- Networking Tools
- CISCO Router
Help Desk Support
Network Support
Network Troubleshooting
Network Monitoring
Wireless Networks
Windows Server 2003
macOS
Routers
Active Directory 2003
PHP
MySQL
Software Installation
Windows XP
PC Hardware
Server Management
Hardware Troubleshooting
and 16 other skills
Help Desk Analyst
CSS
Cisco
Cloud Computing
Customer Service
Data Entry
Firewalls
HTML
Hardware Troubleshooting
Helpdesk
ITIL
Leadership
Microsoft Office
MySQL
Network Administration
Network Monitoring
and 11 other skills
Skills:
- Customer service
- Application / system support
- First point of IT contact:
- 1st level helpdesk
- 2nd / 3rd level helpdesk
- Adhere to QA policies
- User management
- Train endusers
- Use diagnostic tools / resources
- Server management
- Sec...
Service Deck Analyst
Cisco
Citrix
LAN
Microsoft Office
Routers
SAP
Service Desk
Software Configuration
Switches
TCP/IP
Technical Support
Windows Server
and 1 other skill
Technical Skills:
- Platforms: Microsoft Windows XP/10, Server 2000 - 2012, Mac OS, Linux
- Hardware: Printers, Modems, Projectors, Scanners, Switches, Routers
- Software: Citrix, SAP Netweaver, Cisco VPN, Junos Pulse VPN, SCCM, Service Now, ITSM, Servic...
