Skills:
- Customer service
- Application / system support
- First point of IT contact:
- 1st level helpdesk
- 2nd / 3rd level helpdesk
- Adhere to QA policies
- User management
- Train endusers
- Use diagnostic tools / resources
- Server management
- Sec...
IT Specialist
Cisco
ITIL
Microsoft Office
SAP
Service Delivery Management
Team Management
Vendor Management
and 3 other skills
Skills
- Good stakeholder management skills
- Focused service orientated mindset.
- Growing ITIL Service Management experience, with a demonstrated background implementing a range of ITIL processes and functions, both for internal and external customers....
