This candidate possesses over 5 years of experience in the IT field, specializing in infrastructure, networking, and security. They have a proven track record of success in both MSP and regulated client environments, progressing from Level 1 support to senior escalation and project roles. Their expertise spans a wide range of technologies including Windows Server, Microsoft 365/Azure, firewall administration, RADIUS/VLAN deployments, backup migrations, and security incident response. They excel at complex troubleshooting and infrastructure work that integrates systems, networking, and security. The candidate is highly proficient in tools such as Datto RMM, Patch My PC, N-able, ConnectWise, Veeam, AvePoint, PowerShell, Sophos, Fortinet, Microsoft Defender, SentinelOne, UniFi, Meraki, Cloudflare Zero Trust, and more. Their experience includes designing and deploying RADIUS solutions, managing SAN storage, configuring Azure VMs, performing onsite datacentre work, and leading technical teams. They are also skilled in backup administration, automation, and user training.