Professional Skills:

• Confident in using a wide range of computer based systems
• Creation of new users in Active Directory, Exchange and Skype for Business.
• Knowledge of Microsoft Products including Windows, Office, Server, SharePoint and Exchange
• PC and Network troubleshooting: Identifying faults issues and resolving them. Escalating to higher tier if necessary.
• Printer troubleshooting, identifying and clearing jams or resolving connection issues with network.
• Able to assist others with installation and use of software they may be unfamiliar with.
• Experience with level one support. Manning the front desk and assisting users remotely over the phone.
• Experience with level two support. Assisting users with problems that require visits, such as hardware, network or printing issues.

Personal Qualities:

• Reliable and responsible
• Organised
• Able to work in teams with others
• Practical
• Capable of independently researching new topic