Strong ability to identify and troubleshoot a vast array of computer issues

Ability to use and comprehend System Centre Configuration Manager

Office 365 – Advanced knowledge and troubleshooting ability

Have the capacity to quickly adapt to new situations and tasks

Intimate knowledge of the Windows 10 imaging process

Experience with ServiceNow

Competent with achieving daily goals and adhering to Service Level Agreements

Ability to work both independently and as part of a team

Ability to provide support to end users with a caring and patient demeanour