SKILLS
- IT Project Management: End-to-end migrations
- Business Analysis, BAU
- Business Consulting: SWOT analysis, Cashflow, P&L
- Demonstrated experience in managing complex projects and multiple small projects concurrently
- Demonstrated knowledg...
Help Desk Analyst
CSS
Cisco
Cloud Computing
Customer Service
Data Entry
Firewalls
HTML
Hardware Troubleshooting
Helpdesk
ITIL
Leadership
Microsoft Office
MySQL
Network Administration
Network Monitoring
and 11 other skills
Skills:
- Customer service
- Application / system support
- First point of IT contact:
- 1st level helpdesk
- 2nd / 3rd level helpdesk
- Adhere to QA policies
- User management
- Train endusers
- Use diagnostic tools / resources
- Server management
- Sec...
Application Support
Active Directory
Application Support
Customer Service
Customer Support
Database Administration
Helpdesk
Linux
Microsoft Applications
Microsoft Office
Microsoft Visio
Oracle
Oracle 11g
Perl
SQL Server
Service Desk
and 9 other skills
Technical Skills:
- HP OpenView Service Desk
- BMC Event Manager Console using BMCIX 7.0
- FTSS Console
- Sitescope 7.9
- BMC Remedy IT Service Management and dbSymphony for Incident Management
- GCM (Global Change Management) Portal for Change Requests...
