EUC Engineer

At Milestone IT, we specialize in connecting talented IT professionals with leading companies within Australia. We’re currently seeking an experienced EUC Engineer to join a large retail organisation with a focus on modern IT systems, user experience, and seamless operational efficiency.
Job Overview:
Our client, a leading retail organisation, is looking for an EUC Engineer to develop, implement, and maintain the operational models, processes, and procedures required to support and enhance their IT systems. This is a fantastic opportunity for someone passionate about technology and IT operations, with a focus on providing robust solutions for business continuity and operational excellence.
You will play a key role in managing enterprise-scale IT environments, ensuring smooth day-to-day operations and continued development across critical IT infrastructure, including Active Directory, Group Policy, Modern Device Management, and M365 platform management.
Key Responsibilities:

• Develop, implement, and manage operational models and procedures to ensure the efficient support and maintenance of IT systems.
• Administer and manage Active Directory (AD) and Group Policy (GPO) to ensure secure and efficient user access and configuration management.
• Take responsibility for Modern Device Management, including the management of Windows 10/11 and mobile devices using tools like Intune and SCCM.
• Manage and support the M365 platform, including configuration, troubleshooting, and optimization of Office 365 services.
• Package and deploy software via Intune and SCCM for a large-scale environment.
• Provide expert guidance on EUC (End User Computing) issues, troubleshooting complex problems, and working with cross-functional teams to resolve technical issues.
• Establish and maintain documentation for processes, procedures, and configurations.
• Identify opportunities for process improvement, automation, and enhancement of the user experience.
• Collaborate with IT teams to develop strategies that enhance security, compliance, and efficiency across the IT infrastructure.

Key Requirements:

• Proven experience as an EUC Engineer, Desktop Engineer, or similar role, with a strong focus on user device management and systems administration.
• In-depth experience with Active Directory and Group Policy Administration.
• Hands-on expertise with Modern Device Management (MDM) tools, particularly Intune and SCCM.
• Strong knowledge of Microsoft 365 platform, including security and administration of Microsoft services (Teams, SharePoint, Exchange, etc.).
• Experience in packaging and deploying software via SCCM and Intune in large enterprise environments.
• Excellent troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
• Strong documentation and process development skills, ensuring clarity and adherence to best practices.
• Familiarity with ITIL or other service management frameworks is a plus.
• Strong communication skills with the ability to work across various business functions and IT teams.

Desirable Skills:

• Microsoft certifications (e.g., MCSA, MCSE, Microsoft Certified: Security, Compliance, and Identity Fundamentals)
• Experience in retail or large-scale enterprise environments.
• Scripting or automation skills (e.g., PowerShell, Python).

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work for a leading retail organisation with a diverse and dynamic IT environment.
• Career growth and development within a global IT team.
• A supportive and collaborative work culture focused on continuous learning and innovation.

If you're an experienced EUC Engineer with a passion for IT operations, and you're ready to make an impact in a high-visibility, large-scale environment, we’d love to hear from you.