Job details
Milestone IT is seeking a skilled Desktop Support Engineer to join a dynamic IT team for a large organisation in central Auckland. This role is perfect for someone with a passion for technology and a commitment to providing exceptional support in a fast-paced environment.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support to end-users, both through ticketing systems and walk-in requests.
- Troubleshoot hardware and software issues, ensuring timely resolution.
- Assist in managing and maintaining physical networks, including routers and switches.
- Work passionately to enhance user experience and support initiatives.
- Document support interactions and maintain accurate records.
Qualifications:
- 1-2 years of experience in a desktop support or very similar role.
- Familiarity with network components, including routers and switches.
- Strong problem-solving skills and the ability to communicate effectively with users at all levels.
- Proficiency in using ticketing systems for tracking support requests.
Additional Information:
- Immediate start.
- This is a 12-month ongoing initial contract role
If you are looking for a challenging yet rewarding opportunity to grow your skills in a collaborative environment, we want to hear from you!
To apply, please send your resume and a brief cover letter to Milestone IT. We look forward to helping you take the next step in your career!
