Job details
- Maintain a strong client focus at all times and build an excellent working relationship with clients.
- Act as a single point of contact for a site to discuss support issues raised for any CSC PAS products.
- Escalate site issues (current or potential) to the level 2 Support Manager.
- Develop processes which support client engagement, improvement and support
- Work within the team to implement strategies to improve productivity and efficiency with the objective to reduce incidents logged
- Support clients through user acceptance testing
- Providing formal and regular feedback to the team regarding improved support opportunities
- Participate and contribute to team meetings
- Assisting with the testing of software released from development as required
- Contribute to continuous improvement of processes and standards
- Work in accordance with the ITIL framework to implement and follow quality processes.
- Participate in rostered after hour’s support of all clients.Technical Skills
- General software application skills – Word, Excel, MS Project, Email, intranet, remote desktop – intermediate to advanced
- Healthcare PAS product knowledge (webPAS desired, but not essential)
- Cisam & Oracle database support skills (not essential)
- SQL scripting skills for database interrogation
- Unix scripting (basic desired, but not essential)
- HL7 message interfacing experience (desirable, but not essential)
- Data mapping analysis
- Qualifications & Experience
- This position will require an experienced IT Professional who has ideally worked within the HealthCare Industry, and who can demonstrate related business process knowledge.
- Providing functional support for Healthcare IT systems
