About Me
Technical Skills:
- Desktop computer and laptop hardware and software support
- UniFlow system
- BMC Remedy system
- Microsoft Windows operating systems (Windows 8, XP, Server 2003)
- Microsoft Active Directory (AD) user support and administration
- MS Office suite (2003 and 2007 versions)
- Lotus Notes
- Citrix operations, support and administration
- VOIP, Cisco IP Phones, Cisco Unified Communications Manager (Call Manager)
- Remote support tools and VPN support
- Network printer set-up, maintenance and support
- Tape backup systems, including the restoration of data
- Security systems and phone recording systems (Racal)
- Routers, switches, PABX systems and BlackBerry mobile support
- Server administration (Microsoft, Domino, Tivoli, Netware, Email Gateway)
- Server and communication equipment installation, connection and patching
- ITIL service management practices in a shared services organisation
- Web Design and Web 2.0, html and JavaScript
- Project Management
