Service Desk Operator

Service Desk Management
Major Incident Management
ITIL 2011 Foundation
ITSM Tools
Exchange Server 2013
SharePoint 2013
HP Service Manager
BMC Remedy Action Request System
Service Now
Active Directory

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SharePoint Administrator

ASP.NET
Active Directory
CSS
Desktop Support
HTML
Helpdesk
Office 365
SQL
SharePoint 2010
SharePoint 2013
SharePoint Administrator
Web Content Management
Windows Server 2008 R2
Windows Server 2012 R2

Technical Skills: - Microsoft SharePoint (2010, 2013) Administration - Windows Servers, Active Directory, NLB, Windows services. - PowerShell, Networking, Troubleshooting, SQL. - Office 365, Sitecore, SDL Tridion, Nintex, Visual Studio, Infopath. - Deskt...

Application Support

Active Directory
Application Support
Customer Service
Customer Support
Database Administration
Helpdesk
Linux
Microsoft Applications
Microsoft Office
Microsoft Visio
Oracle
Oracle 11g
Perl
SQL Server
Service Desk

and 9 other skills

Technical Skills: - HP OpenView Service Desk - BMC Event Manager Console using BMCIX 7.0 - FTSS Console - Sitescope 7.9 - BMC Remedy IT Service Management and dbSymphony for Incident Management - GCM (Global Change Management) Portal for Change Requests...

IT Support Engineer

PostgreSQL
Exchange Server
Troubleshooting
Office 365
Active Directory

and 5 other skills

IT Professional

ITIL
Active Directory
Windows OS
Customer Service
Jira

and 4 other skills

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