Skills:
- Extensive Technical Writing and Business analysis experience within the Healthcare IT sector.
- Solid experience in creation of a range of documentation relating to Service Management, Business Operational processes and end user product guides....
Application Support
Active Directory
Application Support
Customer Service
Customer Support
Database Administration
Helpdesk
Linux
Microsoft Applications
Microsoft Office
Microsoft Visio
Oracle
Oracle 11g
Perl
SQL Server
Service Desk
and 9 other skills
Technical Skills:
- HP OpenView Service Desk
- BMC Event Manager Console using BMCIX 7.0
- FTSS Console
- Sitescope 7.9
- BMC Remedy IT Service Management and dbSymphony for Incident Management
- GCM (Global Change Management) Portal for Change Requests...
Business Analyst
Business Analysis
Infrastructure
Microsoft Office
Microsoft Visio
Network Configuration
Project Management
Solaris
Unix
and 1 other skill
A technologically-astute and commercially-perceptive **Business** **Systems + Delivery Analyst** and **Project Manager** bringing 10 years of progressive experience and consequent expertise in gathering/
analysing complex needs to design successful solut...