Skills:
- Customer service
- Application / system support
- First point of IT contact:
- 1st level helpdesk
- 2nd / 3rd level helpdesk
- Adhere to QA policies
- User management
- Train endusers
- Use diagnostic tools / resources
- Server management
- Sec...
Help Desk Analyst
Communications
Customer Service
Customer Support
Helpdesk
IT Support
Microsoft Office
Skills:
- Client Relations Specialist
- Conflict Resolution Techniques
- Customer Services/Sales
- Team player & Self motivated
- Ability to Operate Multiple Phone Lines
- Microsoft Office Applications
- Strong Listening/Communicational Skills
- IT M...
Application Support
Active Directory
Application Support
Customer Service
Customer Support
Database Administration
Helpdesk
Linux
Microsoft Applications
Microsoft Office
Microsoft Visio
Oracle
Oracle 11g
Perl
SQL Server
Service Desk
and 9 other skills
Technical Skills:
- HP OpenView Service Desk
- BMC Event Manager Console using BMCIX 7.0
- FTSS Console
- Sitescope 7.9
- BMC Remedy IT Service Management and dbSymphony for Incident Management
- GCM (Global Change Management) Portal for Change Requests...
Support Engineer
Active Directory
Cisco
Customer Service
DNS
Exchange Server
Helpdesk
IT Support
LAN
Microsoft Office
SQL
Troubleshooting
Skills:
- Customer Service
- Troubleshooting
- Remote Access
- Disaster Recovery
- Microsoft Exchaneg
- Active Directory
- Software Installation
- Software Configuration
- CCNA
- Cisco
- DNS
- WAN
- TCP/IP
