Technical Skills:

Operating Systems

• Microsoft Windows XP / Vista / 7 and 8

Email Systems

• Lotus Notes 6.5 – 8.5.3 / Domino
• Outlook / Exchange

Case Logging / Support Tools

• Remedy
• Missile
• HP Openview

Administration

• Active Directory
• Account creations via Console1 and Lotus Notes.

Browsers

• Internet Explorer
• Mozilla Firefox
• Google Chrome

Applications

• Microsoft Office 97-2010
• IBM Sametime
• Quickplace

Remote Tools

• GoToAssist
• Citrix
• Console1

Office Admin

• Creating and updating procedures.
• Purchase ordering of hardware/software.
• Asset management
• Monitoring server logs
• Creating fault reports for hardware.

Hardware

• Acer
• Dell
• HP
• Desktop/Notebook Repair
• PC Rollouts

Networking

• LAN / WAN Concepts
• Backup Tape Changes
• Switch patching

Customer Service

• Delivering professional customer service for 16 years.
• Dealing with a wide variety of customers.
• Supporting over 2300 customers
• Training of company employees.

Virus Protection

• TrendMicro OfficeScan
• Symantec Antivirus
• Avast!

Printers

• Xerox Webtools
• HP Printing
• Novell iPrint