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IT Helpdesk and Success manager

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ICT Support Manager

  • Agile
  • Business Analysis
  • Business Process Improvement
  • Cloud Computing
  • Communications
  • Customer Relationship Management
  • Customer Service
  • DNS
  • Data Management
  • IT Support
  • ITIL
  • Incident Management
  • Infrastructure
  • Infrastructure Management
  • Leadership
  • and 18 other skills
Skills: - Strong relationship building, influencing skills, working with key customer contacts, account and business development managers. - Managing multi-million dollar diverse portfolio of clients with a strong focus on customer success - Providing te...

  • Risk Management
  • Business Analysis
  • SDLC
  • Agile
  • Incident Management
  • Customer Relationship Management
  • Infrastructure Management
  • User Acceptance Testing
  • Waterfall
  • Test Management
  • Project Delivery
  • Business Process Improvement
  • Business Requirement Analysis
  • and 7 other skills

Service Delivery Manager

  • Agile
  • Customer Relationship Management
  • Customer Service
  • Data Management
  • Incident Management
  • Infrastructure Management
  • Leadership
  • Lean Six Sigma
  • Relationship Building
  • Report Generation
  • Server Monitoring
  • Service Delivery Management
  • Stakeholder Management
  • Team Management
  • Vendor Management
  • and 4 other skills
Skills: - Customer Service - Communications - Project Management - Staff Management - SLA Management - Report Writing - Change Management - Contract and Vendor Management - Policy and Standards Development

Program Manager

  • Agile
  • Budgeting
  • Change Management
  • Customer Relationship Management
  • Data Management
  • Helpdesk
  • ITIL
  • Incident Management
  • Infrastructure Management
  • Leadership
  • Lean Six Sigma
  • PMBOK
  • Relationship Building
  • Report Generation
  • Risk Management
  • and 7 other skills
Skills: - Team Management - Standardised PM - Application and Technology - Business Analysis - Stakeholder Engagement - Commercial Insights and Vendor Management - People Management - Strategy and Innovation - Change Management - Budgeting - Risk Review...

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