Skills:
- Customer service
- Application / system support
- First point of IT contact:
- 1st level helpdesk
- 2nd / 3rd level helpdesk
- Adhere to QA policies
- User management
- Train endusers
- Use diagnostic tools / resources
- Server management
- Sec...
IT Technician
CCNA
CMS
Cisco
Customer Service
Documentation
Hardware Troubleshooting
Helpdesk
LAN
Linux
Network Administration
Network Configuration
Networks
Routers
Server Management
Software Configuration
and 19 other skills
Skills:
- Cisco IT Exploration: PC Hardware & Software
- Cisco CCNA 1: Network Fundamentals
- Cisco CCNA 2: Routing Protocols & Concepts
- Cisco CCNA 3: LAN Switching & Wireless
- Cisco CCNA 4: Accessing The WAN
- Ensure Team Effectiveness
-...
National Service Manager IT
Active Directory
Citrix
Document Management
Exchange Server
Helpdesk
ITIL
Routers
Service Delivery Management
Stakeholder Management
Switches
VMware
Vendor Management
and 1 other skill
Skills:
- Microsoft Office
- Exchange
- Citrix
- Active Directory
- Document Management systems
- Microsoft environment,
- Windows 10/8/7/XP desktops
- AirWatch MDM
- Hardware repairs and upgrades
- Wireless network configuration and support
