Technical Skills:
- HP OpenView Service Desk
- BMC Event Manager Console using BMCIX 7.0
- FTSS Console
- Sitescope 7.9
- BMC Remedy IT Service Management and dbSymphony for Incident Management
- GCM (Global Change Management) Portal for Change Requests...
Technical Business Analyst
Firewalls
Jira
Linux
Microsoft Excel
Microsoft Office
Microsoft SharePoint
Microsoft Visio
Network Security
SQL
VPN
WAN
My Areas of Expertise Include:
- Strong communication, analytical, presentation and problem solving skills particularly involving complex problems with knowledge of new technologies.
- Requirement gathering, Gap Analysis, SWOT Analysis, Process mapping a...