IT Support Technician, IT Help Desk Support and Customer Service Representative - 2+ years of Experience. Expertise in Networking Technologies, Servers, Operating Systems, Active Directory Domains and the Group Policy. Providing a timely solution to clients, with a focus on delivering a high standard of customer service. Capable of providing a valuable solution to the clients in an efficient and professional manner while keeping in mind the customer requirements. Excellent communication skills and I believe that customers are at the heart of everything we do. Moreover, I have time management skills and problem-solving abilities. I know how to turn bad situations into positive customer experiences.