Job details
Our valued client, a large global organisation is seeking a Lead webPAS Functional Analyst on a permanent basis.
In this role you will be responsible for the following;
Responsible for the lifecycle management, administration and configuration of the webPAS application and related components.
Contributing to governance effectiveness for the Applications Management portfolio.
Responsible for the management and implementation of specific projects and contributions towards organisational project objectives.
Perform process mapping to understand and demonstrate the before and after processes related to new webPAS functionality.
Responsible for the creation and maintenance of UAT test scripts for enhancements and new functionality, including major version upgrades.
Responsible for the testing of all new webPAS functionality and upgrades.
Responsible for the maintenance of User Manuals (both paper and electronic versions).
Be available to provide training for new staff members or refresher training for existing users of webPAS as and when required.
Maintenance of the database.
Mentor and provide support to current team members including members of the Service Desk.
Provide 2nd and 3rd level specialist support and any assistance as required to a high standard and within service level targets.
Provides out of hours support on a rotating basis with other staff where required.
Help develop and maintain recognised support processes and toolsets to ensure operational excellence:
Incident and Request management
Change Management
Configuration Management
Release Management o Knowledge Management
Participate in Annual Disaster Recovery testing for core business applications under the guidance of the DR Administrator.
Manage relationships with both internal and external teams.
Attend webPAS and other relevant user group meetings.
Any other duties as reasonably directed by the Applications Manager or Chief Information Officer.