Service Desk

Helpdesk Analyst

  • HTML
  • Helpdesk
  • Service Desk
  • Windows 7
  • Windows XP
Skills Matrix: - Client support - Configuration - Trouble shooting - Networking - Hardware/software installation and maintenance - Training and development - Project management - Application support - Web support - Active directory - Testing

IT Client Solutions Consultant

  • Cloud Computing
  • Server Management
  • Service Desk
  • Windows 7
  • Windows Server
I have supported the following in an enterprise environment. Please note that only the latest versions are listed however, I have supported many older Hardware/OS/Software versions during my 18 years in IT. Operation Systems - Windows XP, 7, 8, 10, Snow...

Business Analyst

  • Agile
  • Business Analysis
  • Documentation
  • HTML
  • ITIL
  • Jira
  • Microsoft Office
  • Microsoft SharePoint
  • PMBOK
  • PRINCE2
  • Requirements Gathering
  • SDLC
  • Service Desk
  • and 1 other skill
Skills: - Requirements elicitation and validation. - Documentation design and development - Project management (PRINCE2 and PMBoK) - Adobe RoboHelp - WordPress - FrameMaker 7.1/7.2, 9.0 - Author-it 5.1 - Adobe Captivate 9.0 - Oxygen - XML Author 11.0 - X...

ICT Support Manager

  • Agile
  • Business Analysis
  • Business Process Improvement
  • Cloud Computing
  • Communications
  • Customer Relationship Management
  • Customer Service
  • DNS
  • Data Management
  • IT Support
  • ITIL
  • Incident Management
  • Infrastructure
  • Infrastructure Management
  • Leadership
  • and 18 other skills
Skills: - Strong relationship building, influencing skills, working with key customer contacts, account and business development managers. - Managing multi-million dollar diverse portfolio of clients with a strong focus on customer success - Providing te...

Logistics, Warehouse and Networking Support Technician

  • Customer Service
  • Service Desk
  • Helpdesk
  • Incident Management
  • Change Management
  • Windows OS
  • Networks
  • and 1 other skill

IT Support Specialist

  • Active Directory
  • Citrix
  • Desktop Support
  • IT Support
  • Microsoft Office
  • Service Desk
  • Technical Support
  • Ubuntu
  • Windows 7
  • Windows 8.1
Technical Skills: - Microsoft Office 2007, 2010, 2013 (Outlook, Word, Excel, PowerPoint) - Active Directory - System Center Configuration Manager 2007 & 2012 - Exchange 2010 - Apple iMac, Mac Mini and Macbook Air, iPhone, iPad - HP ProLiant and Dell...

System Administrator

  • Active Directory
  • CCNA
  • Cisco
  • Customer Support
  • Exchange Server
  • Helpdesk
  • ITIL
  • Network Configuration
  • Red Hat
  • Service Desk
  • VMware
Technical Skills: - Customer Service - Applications Support - Commvault - Active Directory - Wsus - Microsoft Server - Symantec - Citrix - RedHatLinux - Veritas Netbackup - Cisco - SCCM

Help Desk Technician

  • Change Management
  • Customer Service
  • Customer Support
  • Helpdesk
  • ITIL
  • Service Delivery Management
  • Service Desk
  • Stakeholder Management
Skills: - ISO 27001 Lead Implementer - Change Management - ITIL Process Management - Personnel Management - Stakeholder Management - Information Security - Service Delivery - Technical Documentation - Training and awareness - Risk Management

Help Desk Technician

  • Customer Service
  • Customer Support
  • Helpdesk
  • Microsoft Office
  • Networks
  • Service Desk
  • and 1 other skill
Skills: - Proven professional phone manner. - Extremely strong customer support. - Proven ability to build relationships with key stakeholders. - Exceptional ITS skills. - Includes (but not limited to: - Microsoft Office - Networking - Hardware - Program...

Application Support

  • Active Directory
  • Application Support
  • Customer Service
  • Customer Support
  • Database Administration
  • Helpdesk
  • Linux
  • Microsoft Applications
  • Microsoft Office
  • Microsoft Visio
  • Oracle
  • Oracle 11g
  • Perl
  • SQL Server
  • Service Desk
  • and 9 other skills
Technical Skills: - HP OpenView Service Desk - BMC Event Manager Console using BMCIX 7.0 - FTSS Console - Sitescope 7.9 - BMC Remedy IT Service Management and dbSymphony for Incident Management - GCM (Global Change Management) Portal for Change Requests...

Service Desk Manager

  • Customer Service
  • Documentation
  • ITIL
  • Leadership
  • Service Desk
  • Stakeholder Management
  • and 1 other skill
Skills: - People management and motivation - Experienced, with advanced technical knowledge: Level 1 and 2 Support Stakeholder engagement - Fostering a customer centric approach - Analysing and leveraging data – making numbers tell a story - Training and...

Actively seeking employment

  • Desktop Support Level 2
  • ITIL v3 Foundation
  • Desktop Deployment
  • Hardware Troubleshooting
  • Service Desk
  • Leadership
  • and 1 other skill

IT Support Analyst

  • Microsoft SCCM
  • Citrix
  • Service Desk
  • Desktop Support
  • Active Directory
  • Microsoft Office
  • Office 365
  • Windows 10
  • Windows 8
  • Windows 7
  • Windows XP
  • Hardware Troubleshooting
  • Software Troubleshooting
  • RDP
  • and 4 other skills

Service Desk Analyst

  • Active Directory
  • Customer Service
  • Documentation
  • Microsoft SCCM
  • Service Desk
  • Software Configuration
  • Software Installation
  • Technical Support
  • Troubleshooting
  • VPN
  • Windows 7
  • macOS
  • and 2 other skills
Technical Skills: - Operating Systems u2013 Windows, Linux, OSX - Big Data Technologies u2013 Apache Hadoop (MR version 2), Hive, Pig, Oozie, Sqoop, HBase, MongoDB, Zookeeper - Real Time Data Processing u2013 Spark, Storm - IDEs u2013 Eclipse, RStudio, A...

Service Desk Analyst

  • Exchange Server
  • Hyper-V
  • LAN
  • Microsoft SCCM
  • Microsoft SharePoint
  • Office 365
  • SQL
  • Service Desk
  • TCP/IP
  • VMware
  • WAN
  • Windows Server
  • and 1 other skill
Technical Skills: - Office 365 - Cloud Migration - ERP MYOB - Windows Server - MS Exchange - SharePoint - IIS - PC/Server Hardware fault diagnosis and repairs - LAN, WAN, VPN's, TCP/IP - DHCP - HyperV - VMware ESX

Desktop Support Consultant

  • Active Directory
  • Customer Service
  • Exchange Server
  • ITIL
  • Microsoft Office
  • Microsoft SCCM
  • Network Configuration
  • Service Desk
  • Software Configuration
  • Software Installation
  • Technical Support
  • VPN
  • Windows Server
  • and 1 other skill
Skills: Technical Skills: - Demonstrated ability to analyse, process and troubleshoot client’s computer or printer software/hardware issues during internship and full time work at PeterMac cancer centre - Competent administration and maintenance of netw...

Service Deck Analyst

  • Cisco
  • Citrix
  • LAN
  • Microsoft Office
  • Routers
  • SAP
  • Service Desk
  • Software Configuration
  • Switches
  • TCP/IP
  • Technical Support
  • Windows Server
  • and 1 other skill
Technical Skills: - Platforms: Microsoft Windows XP/10, Server 2000 - 2012, Mac OS, Linux - Hardware: Printers, Modems, Projectors, Scanners, Switches, Routers - Software: Citrix, SAP Netweaver, Cisco VPN, Junos Pulse VPN, SCCM, Service Now, ITSM, Servic...

Implementation Manager / Senior Project Manager

  • Software Development
  • Service Desk
  • Project Delivery
  • Vendor Management
  • PMBOK
  • Team Management
  • and 7 other skills

ITO Service Delivery Consultant II

  • Active Directory
  • TCP/IP
  • DHCP
  • MySQL
  • Service Desk
  • Office 365
  • Windows 10
  • Windows Server 2008
  • Windows Server 2012
  • Citrix
  • Microsoft SharePoint
  • VMware ESXi
  • VMware
  • Microsoft Office
  • and 2 other skills

Operations Specialist

  • Microsoft Office
  • IT Support
  • Customer Service
  • Salesforce
  • Network Administration
  • Jira
  • Service Desk
  • Helpdesk
  • and 2 other skills

IT Business Analyst

  • Microsoft Applications
  • Office 365
  • Active Directory
  • Service Desk
  • Microsoft Excel
  • Business Analysis
  • and 2 other skills

Technical Deployment Engineer

  • Service Desk
  • and 2 other skills

IT Support Officer / Help Desk / Service Desk / ICT Security Support / Desktop Support / IT Officer /Any IT profession

  • Microsoft Office
  • IT Support
  • Service Desk
  • Network Support
  • and 5 other skills

IT Service Desk Specialist

  • IT Support
  • Customer Support
  • Virtualisation
  • Service Desk
  • and 2 other skills

Senior MS L1 Engineer (Assistant Team Lead)

  • Team Management
  • Service Desk
  • Microsoft Office
  • and 5 other skills

IT Support Analyst

  • Customer Support
  • IT Support
  • Service Desk
  • Microsoft Office
  • and 1 other skill

ICT SUPPORT SPECIALIST

  • Service Desk
  • and 3 other skills

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